Questions about your order or our products? Send us a message below and our friendly team will help.
Email: customerservice@bodyproper.com.au
Support hours: Monday–Friday, 9:00 am–5:00 pm AEST
Response time: Usually within one business day
Our head office is located in Sydney, Australia.
Shipping options and any delivery charges are shown at checkout for your destination.
Delivery times vary by product and destination. You’ll receive tracking details after dispatch. Contact us if you need a delivery estimate before ordering.
We offer international delivery to supported destinations. Enter your delivery address at checkout to check availability and shipping costs.
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Yes. Payments are processed through Shopify’s encrypted checkout, and Body Proper does not store your complete card details.
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at customerservice@bodyproper.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
