Questions, answered
Can I use my normal toothpaste?
Yes. Any regular toothpaste works. Spread a thin line along the inside of the U-shaped head.
Does one size fit everyone?
It is one adult size with a flexible head that suits most mouths. It is not designed for children.
Can I use it with braces?
No. The U-shaped head is not suitable for braces.
Do I still need to floss?
Yes. Keep flossing as usual and see your dentist for regular check-ups.
How do I charge it?
Sit the handle on its charging pad. A full charge lasts several days of twice-daily use.
Where do you ship?
We ship to the United States and Australia, with tracking emailed after dispatch.
How much does shipping cost?
Shipping is free on every order to the US and Australia.
How long does shipping take?
Orders arrive in 7–14 business days. You’ll get a tracking link by email as soon as yours is dispatched.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.

