Questions, answered
How does it massage my hand?
It uses air compression to apply and release pressure around your hand. Selectable warmth adds to the experience. It is a compression massage device, rather than a rolling or kneading massage tool.
What can I adjust?
Choose from three heat settings, three massage modes and five intensity levels. Start with the lowest intensity and adjust to a comfortable setting.
Does it need to stay plugged in?
No. The rechargeable design allows cordless use after charging. Follow the supplied charging instructions; the listed charging input is 5V.
Will it fit my hand?
This is a glove-style chamber for one hand at a time. It should feel comfortable rather than tight. If you are unsure about fit, contact us before ordering.
How do I care for it?
Switch off and disconnect before cleaning. Follow the supplied care instructions and do not immerse the electrical unit in water.
Where do you ship?
Delivery is available to the United States and Australia. Please use a street address; this item cannot be sent to a PO box or parcel locker.
What does shipping cost?
Shipping is free on every order, with tracking.
When will it arrive?
Orders arrive in 7–14 business days. Your tracking link is emailed after dispatch.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.

