Questions, answered
How long should I use it each day?
Start with 5 to 10 minutes on a low speed. Most people settle on 10 to 15 minutes a day once they’re used to it.
What is the maximum weight?
The plate is rated for users up to 120 kg.
Is it loud?
It hums while running, about as loud as a fan on medium. You can still hear the TV.
Who shouldn’t use it?
Don’t use it if you’re pregnant or have a pacemaker, a recent surgery, a joint replacement, epilepsy or blood clots. If you have a medical condition, check with your doctor first.
Can I store it away?
Yes. It’s compact enough to slide under a bed or couch when you’re done.
Where do you ship?
We ship to the United States and Australia, with tracking emailed after dispatch.
How much does shipping cost?
Shipping is free on every order to the US and Australia.
How long does shipping take?
Orders arrive in 7–14 business days. You’ll get a tracking link by email as soon as yours is dispatched.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.

